Customer Sales Asistant – 32 hours per week / £8.91 per hour

Shepton Mallet Prison has an exciting new vacancy for a Customer Sales Assistant.

The role of CSA involves being the first point of contact for our customers and visitors.

Key responsibilities include: 

  • Welcoming visitors to the site, checking tickets, taking payments, and supporting tour guides to get tours started
  • Answering phone calls, dealing with customer enquiries, taking bookings and payments over the phone and via email, taking and passing on messages
  • Supporting private hire enquiries by showing them around the site, explaining various areas and how these operate. Managing these customers and supporting them with the booking process with the sales team
  • Having an in-depth knowledge of our products (and those of our sister companies)
  • Cash handling and cashing up
  • Making sure site check sheet is completed each day
  • Day-to-day cleaning
  • Ensuring that all gate lodge forms are completed daily/weekly/monthly

Personal requirements: 

  • Excellent communication skills and telephone manner
  • Confident talking to people in person, via phone and email and answering on the spot questions
  • Able to accept responsibility and work unsupervised
  • Patient and tactful
  • Good organisational skills
  • Problem-solving skills and ability to think logically
  • Enthusiastic
  • Flexible
  • Personable, outgoing, reliable, responsible
  • A passion for history and the preservation of a historical building

Desired Experience 

  • Previously worked in Customer facing type of role
  • Cash handling and reconciliations
  • Knowledge of Microsoft based programmes, Outlook, Word, Excel
  • Extensive prior knowledge of the prison and prison life is not required but you should have a desire to learn

If this sounds like you, we’d love to hear from you!

Please complete the application form:  Job Application Form

Complete and return to [email protected] with the job title in the subject box.
Please note that unfortunately we cannot process any applications without an application form.

We look forward to hearing from you!

Shepton Mallet Prison Ltd provide a full training package appropriate to the role for all new and existing employees.  


2 x Night Supervisor Roles – over night shift from 7pm to 4am approximately mainly weekends, Friday and Saturday nights  / 0 Hours Contract / £9.50 per hour

Shepton Mallet Prison has 2 exciting new vacancies for a zero hours Night Supervisor.

The role involves working various Friday and Saturday evenings, generally 9 hour shifts, 7pm to 4am. The pay rate for this role is £9.50 per hour.

Main tasks include:

  • To open and unlock site as necessary for Paranormal groups and Night Behind Bars
  • To manage the organisers on the evening ensuring they are familiar with the fire regulations of the site
  • To count visitors in and out of site
  • To serve tea and coffee and snacks as required
  • To act in emergency as necessary
  • To complete various tasks as set by the line manger through the night
  • To be responsible for the site on closure
  • To ensure all health and safety guidelines are followed throughout the evening
  • To offer excellent customer service through the night

We’re looking for someone enthusiastic, hard working, able to work without supervision and not easily spooked!

If this sounds like you, we’d love to hear from you!

To apply, please complete the company application form: Job Application Form

Please complete with the job title in the subject line, and return to [email protected].

Please note that unfortunately, we cannot process any applications without a completed application form.

We look forward to hearing from you!


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Opening Hours

Mon-Sun: 10am-5pm