Terms and Conditions

Terms and Conditions

Shepton Mallet Prison LTD (Company No. 10693895) whose registered office is at Bishopbrook House, Cathedral Avenue, Wells, BA5 1FD;

You are admitted to this Attraction subject to the following Entry Conditions. If you do not comply with them you may be removed from the Attraction by Shepton Mallet Prison personnel, security or police officers, without any right to a refund. This is without prejudice to any claim that we may have against you or arising out of your actions. Whilst inside the Attraction, you must comply with any reasonable instructions given to you by Shepton Mallet Prison personnel or any third party instructed on behalf of Shepton Mallet Prison.

By entering the Attraction, you accept that you have a duty to take reasonable steps to ensure your own safety, taking into account any personal medical conditions. All persons in and around the Attraction should behave in a safe manner at all times.


For health and safety reasons (due to the topographical features of the Attraction), wheelchairs are the only transport device permitted within the Attraction.

Our commitment to provide a service

Shepton Mallet Prison will endeavour to ensure that as many attractions as possible are available for use by guests at the Attraction. However, Shepton Mallet Prison in its absolute discretion reserves the right to close the whole or any part of the Attraction at any time or to restrict the numbers of persons having access to the Attraction. The reason for any closure or restriction provided by this condition may include technical or operational reasons, capacity, inclement weather, special events or to ensure the safety and security of guests or if Shepton Mallet Prison reasonably considers the circumstances so require. If the whole Attraction is closed for any of the reasons set out above, Shepton Mallet Prison reserves the right to offer substitute tickets for admission to the Attraction on an alternative date in substitution for any other form of redress.

Our right to remove you

Shepton Mallet Prison, acting reasonably at all times, reserves the right to refuse admission to the Attraction, ban entry from the Attraction, or remove other guests or staff: or who acts in an inappropriate and/or undesirable manner whilst travelling to the Attraction whether by bus, coach or other means, where such behaviour has been reported to Shepton Mallet Prison by a reliable independent sources. The use of violent, aggressive, threatening, abusive, discriminatory or insulting words or behaviour or in any way behaves in a manner which may provoke a breach of the peace; climbs or stands upon fences, barriers, walls, safety fences, exhibits or any other buildings at the Attraction. Shepton Mallet Prison reserves the right to initiate legal proceedings or prosecute any person found damaging or defacing any part of the grounds, fences, barriers, walls, exhibits, fabrics or buildings at the Attraction or has displayed any sign or visible representation of any kind which is, or could be reasonably judged to be, threatening, abusive or insulting or has previously acted in any way which has caused any person to report that individual to Shepton Mallet Prison. If any guest in breach of any of these Entry Conditions is a member of a group, then such group of individuals may also, at Jailhouse Tour’s discretion, be denied entry or escorted from the Attraction without any right to a refund.


A binding contract between us (Shepton Mallet Prison Ltd) and the purchaser comes into existence when the final page of the booking confirmation procedure is completed, and a booking reference is generated. This contract and all matters arising out of it are governed by English law.

The attraction is private property. All persons entering the Attraction must pay for admission or hold a valid ticket. The sale of tickets/ vouchers by anyone other than Shepton Mallet Prison is strictly prohibited. Only persons authorised by Shepton Mallet Prison are permitted to sell or offer for sale any other items to guests within the Attraction grounds. All tickets are non-transferable, not for resale and will become automatically void on any transfer for value. Tickets purchased are only valid on the date printed on the ticket. Tickets may not be valid for special events or concerts which may attract a separate admission fee. Tickets will only be exchanged or refunded if Shepton Mallet Prison, in its absolute discretion, chooses to do so. For the avoidance of any doubt, pre-booked tickets are non-refundable in the event that admission is refused or relinquished for any reasons referred to in these Entry Conditions.

If tickets are bought on behalf of other guests, the buyer accepts these Entry Conditions on behalf of every guests and shall ensure that these Entry Conditions are complied with by each person in the group. If re-entry into the Attraction is required, an appropriate hand stamp or ticket must be obtained, before exiting the Attraction which must be shown at the time of re-entry to gain access. Tickets must be retained at all times and submitted for inspection if required by Shepton Mallet Prison. No person under the age of 16 will be admitted to the Attraction unless they are accompanied by an adult aged 16 years or over and such person or persons whilst on site must retain under the control or supervision of an adult at all times. Shepton Mallet Prison reserves the right, in its absolute discretion to change the age restrictions referred to in this condition, if any particular circumstances so require in the interests of safety and security.

Your behaviour

Unnecessary noise or any behaviour likely to cause annoyance to other guests or confusion of any kind is not permitted in any part of the Attraction. Smoking (including e-cigarettes) is strictly prohibited other than in the designated smoking areas identified on the map. All attractions, amusements, transport systems and any other facilities located at the Attraction must only be used in accordance with the relevant operator’s instructions.

Your dress & appearance must be suitable for a family Attraction:

You must wear appropriate clothing (including a top and footwear) at all times whilst at the Attraction. If you are wearing clothing that is indecent or likely to cause offence in any way, you will be refused entry or removed from the Attraction.


To prevent offensive weapons or dangerous article from being brought into the Attraction, you are admitted to the Attraction subject to the condition that, if requested to do so, you will allow yourself and/or your belongings to be searched. It is prohibited to bring into the Attraction any weapons, fireworks, smoke bombs, glass bottles or other articles which may cause injury. The throwing of any article which could cause injury or affect the enjoyment of other guests is strictly prohibited. Any person found to be in possession of an article deemed offensive or dangerous will be immediately escorted from the Attraction without any right to a refund and Shepton Mallet Prison reserves the right to make reports to the relevant authorities which may lead to prosecution. To consumption of intoxicating liquor is permitted only in authorised places within the Attraction. Accordingly, intoxicating liquor may not be taken into the Attraction except with the express permission of Shepton Mallet Prison and any persons found possessing alcohol, or who appear to be under the influence of alcohol may be refused admission to the Attraction or escorted from the Attraction without any right to a refund. The use of illegal substances is strictly prohibited, and any persons found possessing, using or who appear to be under the influence of illegal substances will be refused admission or escorted from the Attraction without any right to a refund. CCTV cameras are used to assist in the proper running of the Attraction. However, we do not make any representation as to the extent of coverage provided by the cameras. All items, belongings and other property brought into the Attraction by you are at your own risk and we accept no liability for any loss or damage to such property. As such, we recommend that you do not bring valuables to the Attraction.


We are a dog friendly Attraction and welcome all well-behaved dogs, for the avoidance of doubt, any dog than is deemed to ‘not be friendly’ by Shepton Mallet Prison will be required to leave the attraction upon request. Dogs at the attraction are the responsibility of the owner and must not be left unsupervised. Shepton Mallet Prison reserves the right to refuse entry to dogs to areas within the Attraction, without notice.


Unless it is expressly prohibited, you are permitted to take photographs and recordings within the Attraction provided that these are solely for private use and are not sold or used for any commercial or public purpose. By accepting these Entry Conditions, you acknowledge that Shepton Mallet Prison may on demand have access to photographs taken and video footage captured by you and request that certain photographs and/or footage are deleted if they are deemed to be offensive to or infringe the privacy of other guests and/or staff. By accepting these Entry Conditions, you agree not to intentionally photograph and/or capture video footage of any individual without that person’s permission and you must adhere to all photography/ filming restrictions in place from time to time whilst within the Attraction. From time to time Shepton Mallet Prison or other authorised parties carry out photography and/or video recording in the Attraction, which may feature guests. Entry to the Attraction is deemed acceptance of these Entry Conditions, and you therefore agree that Shepton Mallet Prison or any authorised party may use such images in perpetuity in any promotional, advertising or publicity material in any format whatsoever. You further agree that copyright in these materials rests with Shepton Mallet Prison or such authorised party (as the case may be.)

Parents and Guardians of Children

Please do not leave your child unattended when at the Attraction as we are unable to look after them. If you have a particular problem with this advice, please talk to a member of our team.

Annual Passes additional Terms & Conditions

  • Visitors can only attend during daytime opening hours; Annual Passes are not valid outside of the standard opening hours. See site websites for opening hours
  • Annual Passes are valid for the named person only
  • A valid Annual Pass MUST be presented at each visit, No Pass – No Entry
  • 10% savings can only be redeemed on selected items when booking on site or over the phone, savings cannot be redeemed when booking online
  • Annual Passes are valid for entry at Shrewsbury Prison and Shepton Mallet Prison
  • To receive Annual Pass discounts the pass holder must make the booking and be attending the tour, event or activity. If the pass holder does not attend, then the attendees will be liable to pay the full entry fee
  • Lost passes will incur a replacement fee of £5 per card
  • Pass holder agrees to having their facial photo taken for purposes of Annual Pass printing only
  • Pass holder agrees to be added to the mailing list, a confirmation email will be sent allowing the pass holder to ‘Opt In’ before any marketing emails are sent
  • At no point will we share email addresses or other data with any third party
  • We reserve the right to close the prisons at any time, without notice
  • Annual Passes cannot be used in conjunction with special offers, promotions or sales
  • In the event that we have to close our buildings to the general public for a period of 2 weeks or more, we will extend the time of all Annual Passes to equal the amount of time that we are closed for

Changes to Terms and Conditions

Shepton Mallet Prison Ltd may from time to time change, alter, adapt, add or remove portions of these Terms and Conditions but if it does so it will post any such changes on this website.

Personal data and data protection

Please refer to our Privacy Policy.

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Opening Hours

Mon-Sun: 10am-5pm