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FAQs

Everything you need to know about Shepton Mallet Prison is available in our FAQs below. Have a more unique question? Get in touch with the team today.

How long is the Guided Tour?

The Guided Tour lasts for approx. 1.5 hours. During this time, you are welcome to spend time before, after or both exploring the site.

How long should I allow for a Self-Guided Tour?

For our Self Guided Tours, we recommend you allow between 1.5 and 2 hours but you are welcome to spend as long as you like exploring the prison!

Can I buy refreshments on site?

Yes, we serve a range of hot drinks and snacks. For more information on what’s available, please speak to the team during your visit.

Can I buy a souvenir?

Yes, we have a gift shop on site. It is located in our Visitor Centre, selling a wide range of merchandise.

Can I bring my dog?

Yes, we love well behaved dogs visiting us at the prison!

Can I take photos within the attraction?

Yes, there are plenty of great CELLfie points throughout the prison. Snap away!

Do I need to book in advance?

We advise that you book in advance online to guarantee entrance as the demand for tours is very high, especially during peak times.

Can I just turn up and pay on the door as a Self-Guider?

Yes, you can but we recommend booking online to avoid dissapointment.

Is there parking nearby?

Yes, there is a pay and display parking available at Great Ostry Car Park, BA4 5DB, 300m or Commercial Road Car Park, 600m from the prison (BA4 5FQ).

Is there a discount for a Group Visit?

Yes, please contact our specialist team using our Contact form.

Who do I contact about educational visits?

Please contact our specialist team using our Contact form.

Is the site suitable for disabled access?

Please see our section on accessibility for more information or get in touch with us ahead of your visit if you have any questions.

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Telephone icon 01749 681862 Contact Us

Opening Hours

Mon-Sun: 10am-5pm